Admin and Office

Departmental Support Administrator

Full Time

Candidate Responsibilities will include:
Provide a consistent, professional and quality physical contact, email and telephonic customer service
Create a positive image of the university by attending all enquiries in an accurate, timely and thorough manner
Create, maintain and process all documents in accordance with agreed procedures and standards and in a confidential manner
Take note of customer demands and make recommendations to management where necessary
Plan and implement recruitment and promotional activities
Ensure that information provided on the web and brouchers is current and accurate
Ensure effective management of records through implementing and maintaining the university file plan (filing, archiving and destruction of records)
Create and maintain manual and electronic filing systems
Ensure data protection (POPI Act) of stakeholders
Provide administrative guidance, advice, and support to students and facilitators
Prepare departmental documents and revise forms and templates
Ensure timely processing of documents, invoices and claims
Ensure compliance with HR and finance policies
Ensure that all verbal and written communication is in accordance with the university policies and standards
Create and maintain detailed communication with prospective students, current students and alumni
Maintain high levels of quality assurance, including course evaluation and other course procedures
Contribute to review and accreditation processes
Review policies, processes and procedures to achieve efficiencies and improvement in quality services