Candidate Responsibilities will include:
Maintaining department assets such as computers, accessories, etc.
Patient registration, collection of payments from patients and receipting.
Safe keeping of cash boxes.
Foster a harmonious relationship between the reception staff, patients and hospital staff.
Greeting, welcoming, directing and announcing patients appropriately and professionally.
Assist patients with completion of patient information forms.
Enter patient details and procedures accurately on the computer.
Scanning documents into the system, i.e. referral letters, medical aid cards etc.
Booking patients for special procedures and supply pre-examination requirements to patients and wards where necessary.
Confirm authorization for certain procedures.
Answering the telephone and resolve queries, or direct to relevant parties.
Prepare invoices, take payments from patients and receipting.
Being aware of the patients status in the waiting room, i.e. examination completed and waiting for results etc.
Balancing your cash box at the end of the day and sending cash, credit card payments and receipts to head office daily.
Candidate Minimum Requirements:
Receptionist experience an advantage.
Skills and Characteristics:
Accuracy and attention to detail.
Ability to multi-task.
Vibrant and energetic.
Verbal and written communication excellent.
Good telephone etiquette.
Reliable and dependable.
Friendly and outgoing personality.
Available to work overtime when required.
Team player and treat colleagues with respect.