Candidate Responsibilities will include:
Overall responsibility to schedule, plan and communicate technicians / mechanics service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns
Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customers
Ensuring that team achieves predetermined targets
Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
Processing of Service Agreements (as and when required), processing of invoices, creating order numbers, updating of records on Kerridge system (ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices, generating order numbers for both internal and external customers, accurate and timeous processing of technicians / mechanics time sheets, etc.). Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices and managing service schedules might be added to this area of responsibility.
Assisting product support engineer / foreman to keep service schedules within set parameters by proper planning and scheduling of technicians / mechanics to carry out services.
Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or product support engineer / foreman.
General administrative duties (following up with customers for order numbers on abuse repairs, typing of quotations, faxing, filing, reports, etc.)
Assist with management of Parts Stock and dispatch to Technicians for work to be carried out
Candidate Minimum Requirements:
Grade 12 / Matric + 3 years relevant experience
Advanced / Expert Computer literacy in MS Outlook, Word and Excel
MUST have Kerridge system